Refund Policy | Broken Pie Private Limited

1. Overview

At Broken Pie Private Limited, we are committed to delivering high-quality services. This refund policy outlines the conditions under which refunds may be provided for our robotics, AI, software development, and consulting services.

2. Service-Based Refunds

Our services are typically provided on a project basis with milestone payments:

Before Project Start: Full refund of any advance payment if the project is cancelled before work begins
During Project: Payment for completed milestones is non-refundable; unused advance payments may be refunded
After Delivery: No refunds after final deliverables have been accepted

3. Consulting Services

Consulting fees are non-refundable once the consultation has been provided. For prepaid consulting packages, unused hours may be refunded at our discretion within 90 days of purchase.

4. Quality Disputes

If you believe the delivered work does not meet the agreed specifications, please notify us within 14 days of delivery. We will review the concern and either revise the work at no additional cost or provide a partial refund for the specific deliverable in question.

5. Refund Process

To request a refund:

Submit a written request to legal@brokenpie.com
Include your project details and reason for the refund request
We will review and respond within 7 business days
Approved refunds will be processed within 14 business days

6. Non-Refundable Items

The following are non-refundable:

Third-party licenses, hardware, or services procured on your behalf
Custom development work that has been delivered and accepted
Rush fees or expedited delivery charges
Administrative or setup fees

7. Contact Us

For refund inquiries, please contact us at:
Email: legal@brokenpie.com
Address: 1st Floor, HN 9, Sarvodaya Path, Opp Rajib Bhawan, ABC, Guwahati, Assam 781005